Process Reference Framework (PRF) is the cornerstone for successfully driving business process management (BPM) in an organisation. BPM is a management practice or approach that defines the governance of processes, improves agility and enhances operational performance. The PRF helps organisations to build a solid process capability.
The PRF blueprint presents a clear, single page view of an organisation’s process capability. It captures process-related domains and areas to deliver real BPM value. The PRF consists of four main domains as below. Please click on any domain to know more about the process areas and activities under it.