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Business Process Implementation

Enable value to customers by designing streamlined processes and minimising deployment efforts

An efficient business process design involves creating the definitions of processes from the perspective of business goals (with end-customer in mind) and operational performance. The design provides the principles and guidelines for how work flows, how rules are applied, which business applications are used, what are the data sources, how performance is measured, and what operational controls are in place to allow a lean and streamlined interaction with other internal and external processes. Process implementation focuses on the actual configuration of systems and / or enablement of resources to execute the business processes in a working environment.

Structured Process Design

Irrespective of whether the process implementation caters to non-technology changes, new technology adoption or upgrades to existing ones, the design would include business as well as technology parameters. Though many IT projects spend significant efforts on Business Requirements (BRD) from a documentation perspective, an effective BPM initiative considers both business and technology parameters as key deliverables in this phase. Key design parameters are the target process activities, roles & responsibilities, their touch points with the process, business rules, exception handling and metrics. In collaboration with our process modelling and process analysis tools, we work with your business and IT stakeholders to design robust processes.

Business process implementation is not an IT project but a coordinated modification of business management practices that may be enhanced by technology

Seamless Service Orchestration

Orchestrate the services between human users and digital workforce (if any).  Standardizing the design and simplifying the services enables organizations to enhance performance levels, increase visibility and reduce cost of operations while providing adequate controls over risks and compliance issues. Using a service orchestration platform helps identify critical service barriers and also enable automation of the right types of activities at the right time.

Robotic Process Automation

Automating an inefficient process will only speed up and consistently deliver the inefficiencies, which is not a desired outcome. Also, it does not make sense to create a bot for performing activities that require negotiation and persuasion. The art of creating robotic process automation (RPA) requires a deep understanding of how processes are to be designed and their performance is to be measured.

The return on investment for any RPA initiative can be achieved by defining streamlined business rules, focusing on governance related to the business rules, and accurate reporting. The main returns are from cost of rework and the avoidance of risk due to human errors.

Process Implementation Tool Partners

We partner with key BPM vendors for orchestrating the delivery and management of services across the digital (RPA, Cognitive etc.) and human workforce.  Our partner tools create a strong foundation for transformation to digital services, regardless of the maturity of automation allowing for all-human, all-bot or anywhere in-between. They enable an open ecosystem for whatever RPA, AI or Cognitive technologies that are in play now, or may be in the future.