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BPM Training Services

BPM Methods and Tools

Business Process Modelling with BPMN Notation

This course presents in a step‐by‐step manner the subject of process modelling, using BPMN 2.0 — the official industry standard for process modelling, widely endorsed by vendors worldwide. In this 2-day classroom course, you will learn about:

  • Introduction to process modelling
  • Origins and scope of BPMN
  • Process hierarchy modelling
  • Basic workflow and control‐flow modelling
  • Organizational and data modelling
  • Advanced control‐flow modelling
  • Events and exception handling
  • Modelling conventions

Lean Six Sigma Yellow Belt

This course is the initial step towards professional training in Lean Six Sigma. In this 3-day classroom course you will follow the DMAIC methodology (Define, Measure, Analyze, Improve and Control) while learning the tools necessary to perform at a Yellow Belt level on a project team. This course will suit those just beginning on their Lean Six Sigma journey as well as those preparing for Yellow Belt certification. The Yellow Belt Body of Knowledge under this course is accredited by Council of Six Sigma Certification (S.S.C).

Lean Six Sigma Green Belt

This course is the next step towards becoming a ‘tools execution’ member of a Lean Six Sigma project. In this 5-day classroom course, you will learn how to lead and execute process-level improvement and re-design projects. This course will suit those looking to get to the next level of process analysis, design and problem solving in their Lean Six Sigma journey as well as those preparing for Green Belt certification. The Green Belt Body of Knowledge under this course is accredited by Council of Six Sigma Certification (S.S.C).

BPM Delivery

Business Process Modelling (in ProVision, ARiS, IBM BPM, Oracle BPM, etc.)

This course presents in a step‐by‐step manner the subject of process modelling, using specific process modelling tools (ProVision, ARiS, IBM BPM, Oracle BPM, etc.) and BPMN 2.0 — the official industry standard for process modelling. In this 3-day classroom course, you will learn about:

  • Introduction to process modelling
  • Origins and scope of BPMN
  • Overview of process modelling tool (such as ProVision, ARiS, IBM BPM, Oracle BPM, etc.)
  • Organizational and data modelling
  • Process hierarchy modelling
  • Basic workflow and control‐flow modelling
  • Advanced control‐flow modelling
  • Events and exception handling
  • Modelling conventions

Process Data Analysis in JMP

This course is designed as the first step for those who want to use JMP to manage, analyze, and explore data. One case study will be used to present typical data analysis issues that professionals encounter. In this 2-day classroom course, you will learn how to:

  • Bring data into JMP
  • Ask questions of the data
  • Manipulate and clean up any issues with the data
  • Create formulas where necessary
  • Create graphs and summary reports from the data
  • Service industry case study

Process Mining in Disco

This course is designed as the first step for those who want to learn how to discover and analyse processes using Disco, a Process Mining tool. One case study will be used to present typical data discovery and analysis issues that professionals encounter. In this 2-day classroom course, you will learn how to:

  • What is process mining
  • Benefits from process mining – what it can and what it cannot do
  • Good sources of process data
  • Cleansing and preparation of data for analysis in Disco
  • Discovery of processes and interpretation of visual outputs
  • Phases of a process mining project, and how to structure projects
  • How to integrate process mining into improvement methodologies such as Lean, Lean Six Sigma and Theory of Constraints (TOC)
  • How process mining can be used to identify process automation and transformation opportunities

Robotics Process Design in Blue Prism

This course is designed as the first step for those who want to learn how to design processes in Blue Prism, a Robotics Process Automation (RPA) tool. One case study will be used to present typical data discovery and analysis issues that professionals encounter. In this 3-day classroom course, you will learn how to:

  • What is robotics process automation (RPA)
  • Benefits from RPA – what it can and what it cannot do
  • Phases of a RPA project, and how to structure projects
  • Setting up Blue Prism for design
  • Case study for automating an end-to-end process in BluePrism
  • Executing and testing the automated process
  • How to integrate RPA into process improvement methodologies such as Lean and Lean Six Sigma

Business Process Design, Analysis and Improvement

A structured approach to Business Process Management (BPM), with a focus on the three key phases of process identification, analysis and improvement. For each phase, the course illustrates the underlying techniques and associated state‐of‐the‐art methods, demonstrating their application on real‐life processes. This 3-day course touches upon areas such as:

  • Process identification and discovery
  • Qualitative process analysis
  • Quantitative process analysis
  • Process improvement methodologies and tools
  • Process improvement vs process re-engineering
BPM Operations

Process Library Administration and Operations Model

A structured approach to establishing a Process Library Administration and Operations Model, with a focus on governance around library infrastructure, populating the library with processes and change management. This 2-day course illustrates the underlying techniques and tools for the following:

  • Setting up process library infrastructure
  • Principles of library administration
  • Governance structure and teams
  • Stakeholder engagement approach
  • Process change management

Business Process Management Maturity

This course provides an overview of several process maturity models, before expanding on the BPM Maturity (BPMM) model, which provides a base for exploring BPM maturity measurement and understanding key issues affecting BPM progression. This 1-day course covers:

  • Maturity models
  • Factors and capability areas in the BPMM model
  • Measurement of BPM maturity
  • Case studies
BPM Governance

Introduction to BPM

Introduction to the key principles and best practices of BPM. This course provides an overview of many industry-standard methods and covers selection and adoption of a customized BPM approach for your organization. In this 1-day classroom course, you will learn about:

  • BPM history and related disciplines
  • BPM value proposition
  • BPM life cycle
  • BPM maturity
  • Case studies

Developing a BPM Strategy

This course provides the strategic skills required to lead BPM initiatives within your organization. It discusses BPM frameworks, methods and techniques and explores approach and steps for implementing BPM across your organization. In this 2-day classroom course, you will learn about:

  • Establishing a BPM strategy
  • Developing a process architecture
  • Developing modelling conventions
  • Developing performance measurements
  • Building a BPM roadmap

BPM Communications Framework

This course acts as a guide to building a communication framework to support change and commitment to BPM. It draws on principles of change management and communication best practice for strategizing, stakeholder management, and alignment of individual and team goals. In this 2-day course, we will cover topics on:

  • How to become a BPM Champion
  • Overcoming resistance to BPM practice
  • Increasing visibility of BPM initiatives
  • Measuring effectiveness of BPM communication