This domain describes the methods and tools that bring value to the BPM organisation. It describes the process standards & guidelines, the delivery approaches, methodologies, and the selected tools of trade to realise the BPM-roadmap.
Process Standards, Notation and Guidelines
We help define standards and best practices for process modelling and design, including industry-standard modelling notations such as BPMN, TOGAF, EPC, etc, publication standards, process analytics templates, dashboard layouts, etc.
Process Library and Frameworks
We help identify the process hierarchy and relevant artifacts that constitute the end-to-end value chain of processes, and apply standard classification frameworks such as APQC, Activity Model, etc. to establish an enterprise-wide process library.
Process Systems and Tools
We consult on procuring, pre-implementation and implementation of technology components that support BPM in the organisation. This includes process modelling tools, knowledge management systems, process execution engines (workflow, RPA, etc.), rule/decision engines, and process monitoring systems.
Process Improvement Methods
We have expertise in building organisation’s capabilities around BPM, BPA, BPI approaches e.g. Lean, Six Sigma, Lean Six Sigma (LSS), Total Quality Management (TQM), Business Process Reengineering (BPR), etc. We also help define organisation-specific improvement methodologies and approaches.
Process Delivery Methods
We have significant expertise in programme / project management techniques and tools to help deliver the organisation’s BPM services in an effective and efficient, project-based manner. We have standard approach and tools to help manage projects, but we also deliver organisation-specific approaches.