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BPM Governance

This domain provides insights on efficient, effective, and scalable oversight of all business processes by which an organisation delivers value to its customers and stakeholders. Often, this business function is chaired by a Chief Process Officer.

Enterprise Process Management

We help define the process strategy, prioritisation and planning of the organisation’s BPM roadmap, and in developing the guiding principles and policies to promote ‘process thinking’ within the organisation.

Enterprise Process Organisation and Communities

We help define decision-making models, roles & responsibilities, and the internal engagement model for running the BPM organisation.

Enterprise Process Collaboration and Communication

We help define Service Level Agreements (SLAs), Operating and Support Services Agreements, etc. for collaborating between BPM Centre of Excellence and the internal & external stakeholders of the organisation. We also help create a communication framework that promotes the BPM message across the organisation.