Bank scams - systemic failure or process failure?

/
The massive fraud detected in #PNB (Punjab National Bank, India)…

Process improvements in healthcare (mini-blog series #1)

/
(This is the first of my mini-blog series on process change examples…

Process Innovation and the Oslo Manual

/
Whenever the word ‘innovation’ comes to mind, there are different…

Business processes should align with organizational goals

/
As described in an earlier blog Why a Process is Not Just a…

Common tools used in BPM

/
BPM Overview Business Process Management (BPM) has been mostly…

Increasing Workforce Productivity by 10% by switching over to SSDs

/
Getting irritated while waiting for your laptop to boot? As…
e

Process Experience Fuels Customer Desire

/
Nowadays, there is a lot of importance given to incorporating…